"Came out and gave an on-the-premises estimate and options for installing a playset in my small, not exactly flat, back yard. We then went up and looked at some of their sets at their Sales location and put in an order. It came in a couple of weeks later and they installed it for us.
It went well. Brian was able to give us several options for how to configure different playsets and set up the one with the options we had chosen. He did a great job of making it fit nicely within a small, un-level, misshapen space. I think we got a great value for what we paid. Also, Brian offers a service where he can come back each year to tighten up all the screws and re-stain it for us, which we plan to use."