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Playground One Warranty

Subject to proper installation, normal residential non-commercial use, and to the original retail purchaser Playground One!® warrants, subject to the limitations stated below, all wooden components against structural failure due to corrosion, wood rot or insect damage for a period of 10 years after original purchase. Peeling, splintering, seasonal checks, surface cracks, knotholes and knots caused by weather or nature are natural characteristics of wooden play equipment. Such imperfections that do not result in structural failure are not covered under this warranty (Read More About This). Merchandise covered under this limited warranty will be repaired or replaced at manufacturer’s option and shipped prepaid by the customer to the showroom handling the warranty work. All labor costs, travel expenses and any other charges involved in the installation or replacement of parts will be the original purchaser’s responsibility. 

The warranty coverage described in this paragraph is the purchaser’s sole and exclusive remedy.


Subject to proper installation, normal residential non-commercial use, and to the original retail purchaser Playground One!® warrants, subject to the limitations stated below to be free from defects in material and workmanship for a period of two years from date of original purchase.

chains, swings, hangers, hardware, braces, ropes, accessories

Cracks in non-functional plastic components, surface rust and fading are not considered defects in materials and workmanship, if they do not affect the functionality of the play set. Merchandise covered under this limited warranty will be repaired or replaced at manufacturer’s option and shipped prepaid by the customer to the showroom handling the warranty work. All labor costs, travel expenses, and any other charges involved in the installation or replacement of parts will be the original purchaser’s responsibility. The warranty coverage described in this paragraph is the purchaser’s sole and exclusive remedy.

Non-residential use of the play set will void this warranty as it is designed solely for residential use only.

Manufacturer reserves the right to examine photographs and/or physical evidence of merchandise claimed to be defective and to recover said merchandise, prior to disposition of warranty claims. Merchandise returned for examination or recovery must be shipped freight prepaid once a Return Authorization number is issued.

No warranty is offered on equipment that has been moved from its original place of installation, subjected to abuse, negligence, improper installation, vandalism, acts of god, unauthorized alteration or attachment to equipment other original, or improper use, service or repair by customer or any third party. Playground One!® assumes no responsibility for incidental or consequential damages that may arise from the purchase or use of the equipment.

PROformance Warranty

Subject to proper installation, and normal intended use, all structural components of PROview Series, PROorce Series, Pro Series,

Extreme Series, and Wall Mount Basketball Systems are warranted to the original owner to be free of defects in materials and

workmanship for the duration of ownership by the original retail purchaser, subject to the limitations below. PROformance Hoops

shall have the right to require the purchaser to deliver the allegedly defective products to PROformance Hoops for testing, repair, or

replacement.

PROformance Hoops shall not be responsible for any expense associated with the replacement or removal of the product from its

application for such delivery. Freight and handling charges may apply to covered warranty parts. Modification of any product by the

customer, unless approved by PROformance Hoops, will void all warranty. Where listed as “LIMITED”, the warranties shall cover

damage of failure that occurs during the course of NORMAL or INTENDED USE of the product. Normal or intended use shall be

described as activity that is necessary for the participation in the sport for which the equipment is damaged. NOT COVERED is

damaged caused by deliberate hanging, multiple player hanging, vandalism, non-basketball activities, or any other activity that could be

regarded as abusive.

Backboard Edge Padding: Three (3) year limited

Indoor Backboard Edge Padding: Five (5) year limited

Custom-Fit Pole Padding: Three (3) year limited

Wrap-Around Pole Padding: One (1) year limited

NOT COVERED BY THIS WARRANTY

• Use in non-residential applications of glass backboards.

• Use in non-residential applications of traditional complete systems.

• Any products subjected to abuse, negligence, improper installation, vandalism, acts of God, alteration of product or any other

events beyond the control of PROformance Hoops.

• Paint or rusted parts.

• Deterioration of product due to time and wear.

Normal deterioration of products due to atmospheric conditions, weather, rust, wear and tear (including paint), or other causes that do

not affect functional use are not covered by PROformance Hoops warranties. All warranties are valid only when product is used in the

intended application, and when installed according to PROformance Hoops instructions. Warranty will be void if maintenance

instructions in the Owner’s Manual are not followed, including jack lubrication on a bi-yearly basis.

Springfree Trampoline Warranty

Springfree Trampoline and its authorized service partners warrant your Springfree Trampoline against original

defects in material and workmanship. All components of the trampoline are warranted for ten (10) years from

the date of purchase (proof of purchase required). This warranty is only valid when used for private household

purposes in accordance with the Springfree Trampoline Owner’s Manual. This warranty provides, at no extra

cost to you, all parts necessary to ensure your trampoline is in proper working condition throughout the 10 year

warranty period. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable

quality. Goods presented for repair may be replaced by refurbished goods of the same type rather than being

repaired. Refurbished parts may be used to repair the goods.

 WHAT IS NOT COVERED

This limited warranty is subject to the following terms:

For customers whose trampoline is subjected to sea spray or who reside within 1 mile (1.6 km) or less of a salt

water environment, the warranty on the steel frame shall be reduced by 25%.


Springfree Trampoline shall not be liable for costs, damages or repairs incurred as a result of:

  • Improper installation not in accordance with the User Guide and Trampoline & Enclosure Assembly

  • Instructions.

  • Careless operation or handling, misuse, abuse and/or lack of maintenance or use not in accordance with the

  • User Guide and Trampoline & Enclosure Assembly Instructions.

  • External sources such as weather, theft, fire damage, cuts or vandalism.

  • Repairs or alterations carried out by unauthorized parties or agents.

  • Use of the trampoline other than for private household purposes. For example, for commercial or rental

  • purposes.

This limited warranty does not cover misuse or minor imperfections in trampolines that meet design

specifications or do not materially alter functionality.

This limited warranty does not cover expenses related to on-site labor, travel, assembly or disassembly or other

charges associated with the repair or replacement of covered components.

Shipping costs associated with approved warranty claims lodged within 45 days from the date of purchase will

be covered by Springfree Trampoline. Beyond this 45 day period, all shipping costs are the responsibility of the customer.

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